Ztp is already enabled. Please report to administrator for troubleshooting

Marcointegrated
Marcointegrated Posts: 21  Freshman Member
First Comment First Anniversary
in Security 

Good morning, suddenly this morning I receive this message on the page to enter my firewall, how can I resolve it? It doesn't let me edit other admin or personal nicknames.

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  • Marcointegrated
    Marcointegrated Posts: 21  Freshman Member
    First Comment First Anniversary
    firewall.jpg

  • smb_corp_user
    smb_corp_user Posts: 168  Master Member
    5 Answers First Comment Friend Collector Second Anniversary

    Which ZyXEL device is this? Are you using Nebula, or any other specific tools to access your device?

  • Marcointegrated
    Marcointegrated Posts: 21  Freshman Member
    First Comment First Anniversary 

    We are talking about the Zyxel VPN 100 product

  • smb_corp_user
    smb_corp_user Posts: 168  Master Member
    5 Answers First Comment Friend Collector Second Anniversary

    By default, the ZTP service is enabled. The ztp enable command reenables the ZTP after a user disables it. Seems like there has been a message broadcast sending ZTP enable commands to multiple devices on your network. If you have got any FLEX devices running, they might send and receive ZTP enable commands to connect to the cloud.

  • Marcointegrated
    Marcointegrated Posts: 21  Freshman Member
    First Comment First Anniversary

    I don't think anyone has disabled this ZTP feature. But now the problem is that if I enter the IP interface to reach the server the page opens where it asks me to enter the credentials but by default a "support" account comes out and it doesn't let me enter the administrator or my personal. Is there a way to disable this and be able to get into the main panel?

  • smb_corp_user
    smb_corp_user Posts: 168  Master Member
    5 Answers First Comment Friend Collector Second Anniversary

    What you are experiencing is a Nebula cloud provisioning.

    Use Nebula Cloud to administer your device.

  • Marcointegrated
    Marcointegrated Posts: 21  Freshman Member
    First Comment First Anniversary

    I have always connected through Chrome from the static IP address of the firewall, can I no longer do this? I used to always log in like this. Is Nebula Cloud compatible with Zyxel Firewall VPN 100? And a paid version?

  • Marcointegrated
    Marcointegrated Posts: 21  Freshman Member
    First Comment First Anniversary

    I did a search on the web and I saw that ztp would be Nebula, as I have already explained I have the firmware updates that were blocked by choice and suddenly I found this interface which I now post the photo without being able to enter the panel as I did before management through the public address of the firewall. I'm not interested in having Nebula and I want to have the old interface without deleting anything. The problem is that I'm stuck on the page that says username Support and where it asks for the password which would go to the serial code of the device. Can you tell me what process to follow to go back to the original version without problems? Thanks


    IMG_2130.jpeg

  • SovSibir
    SovSibir Posts: 4  Freshman Member
    First Comment First Anniversary

    Good morning! I have the same problem with the VPN 100 device, back on January 26, I logged into the device in the old version of the administration panel. Now the message "ZTP is already enabled." appears.
    How do I get back to the old device login?

  • Marcointegrated
    Marcointegrated Posts: 21  Freshman Member
    First Comment First Anniversary

    Good morning, we are stuck with work, please, can you give us a resolution to the problem? Thank you. Greetings

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