Port Issue

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited January 2024

    Hi @Bolzy

    Since your device is FWA510, which is a Nebula device, I assume you are using it with the Nebula control center. That's why I was asking for the organization's name and the privilege.

    Please go to Help (identified by a question mark icon at the upper right corner of Nebula portal) > Support Request > Zyxel support Access to enable and save.

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    In addition, since this post is different from your problem, please check the private message I sent to you. I will help to check your problem via the private message.

    Zyxel Melen


  • Bolzy
    Bolzy Posts: 6
    First Comment Friend Collector

    I have tried to go there but the button support request it'not able.

    Screenshot_2024-01-29-08-32-34-642_com.android.chrome.jpg
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    https://community.zyxel.com/en/discussion/comment/61374#Comment_61374

    Hi @Bolzy ,

    To assist you efficiently with the issue of not being able to open ports 80 and 443, could you please provide us with the model's name of your device? Additionally, a photo of the front of or back of the device with the label would be very helpful. This information will enable us to offer prompt and accurate support.

    Zyxel_Judy

    Untitled Image
  • Bolzy
    Bolzy Posts: 6
    First Comment Friend Collector

    Hi the model name is DX5401.

    IMG_20240202_223903.jpg
  • Bolzy
    Bolzy Posts: 6
    First Comment Friend Collector

    I think that the operator Windtre had force the closure of the Port inside the firmware, could be that ? Do you think you can say me how to open It ?

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