Incident Notification

EliteITGuy
EliteITGuy Posts: 9  Freshman Member
First Comment Third Anniversary
in Nebula

I'm very appreciative for the notifications when there is a service incident. However, it seems very little information is ever shared as to the cause of the incident? Many providers will provide some context or post mortem explaining the disruption. Any chance that could start happening. Being open an honest about issues helps build more trust. Thanks.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited March 19

    Hi @EliteITGuy,

    We appreciate your input on the Nebula incident notifications.

    We strive to keep our users well-informed by quickly communicating the key details of service incidents, including their duration and affected services. This aligns with our aim to ensure operational transparency and to demonstrate our commitment to resolving issues promptly.

    While we do not have plans to change the reporting structure, we genuinely appreciate your feedback and continual attention.

    Zyxel Melen


  • Hishuse
    Hishuse Posts: 1
    First Comment
    edited March 21

    Hi@a small world cup,

    Many other companies give more details in their notifications, and even do post-mortems to explain what happened.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Hishuse,

    The notifications from our survey companies are similar to ours. Could you share which company's notification you are viewing?

    Zyxel Melen


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