nebula unexpected error

KMZ
KMZ Posts: 3
First Comment Second Anniversary
in Nebula

Hi, i have a Problem with some Sites in my Nebula.

The Dashboard are not working

iScreen Shoter - Safari - 240319092839.jpg

And I can't configure my switches. If I open a Switch I got the message:

iScreen Shoter - Safari - 240319092818.jpg

Can someone help?

Best Answers

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,702  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @KMZ ,

    Please provide the Org/site name privately by navigating to my account and selecting "Message".

    We'll check and update to you as soon as possible.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,702  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @KMZ ,

    We have successfully resolved the issue. Please proceed to your site to complete the required configuration.

    Thank you for your patience and cooperation.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,702  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @KMZ ,

    Please provide the Org/site name privately by navigating to my account and selecting "Message".

    We'll check and update to you as soon as possible.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,702  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @KMZ ,

    We have successfully resolved the issue. Please proceed to your site to complete the required configuration.

    Thank you for your patience and cooperation.

  • KMZ
    KMZ Posts: 3
    First Comment Second Anniversary

    Hello Judy,

    thank you, the issue has been fixed.

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