Zyxel Employee
[ATP/FLEX] How to turn on support request on nebula?
On nebula, click “More” and “Help”.
https://us.v-cdn.net/6029482/uploads/3JYCVL88ZO3O/image.png
Click “Support request” and turn on “Invite Zyxel support as administrator”.
Two switches showing offline in nebula after NCC upgrade.
Hi we have over 10 GS-1920 switches. Now 2 switches are offline in nebula. I can still ping these 2 switches, and because of no complaints from users, i suppose those are also working. Also with all switches configurations are missing in NCC and when clicking edit button it opens some dissorted view. Tried with two different browsers. Whats happening?
Edit: only one organization seems to be affected, others are working as expected.
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All Replies
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We are facing a similar problem. All Switches are online and working, but none of them are configurable or show the status of the ports. This appears on several sites in our organization.
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The problem seems to be solved.
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Hi @EntProFin & @EckertS,
We received other customers reporting this issue and it has been resolved.
Zyxel Melen0 -
Hi, yes configs are visible now, still 2 switches are offline in nebula but links are up and switches are replying. I am not onsite so i cant reboot them now.
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Hi @EntProFin,
Could you help to enable Zyxel support request for me to check?
You may reference this post on how to enable Zyxel support request:
And you may send me your org name in the private message.
Zyxel Melen0
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