pppoe connection not working

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rahul999
rahul999 Posts: 1
in Home Router

i recently took a vodafone connection in germany. they shared me a username and passowrd for pppoe. i tried all possible ways to connect but internet is not working.
its shows red sign for internet to router.
what is the issue here? my model is NBG7510

All Replies

  • tonygibbs16
    tonygibbs16 Posts: 977 image  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    edited May 2024

    Hello, @rahul999

    Welcome to the forum.

    Can you please let the forum know what version of firmware your NBG7510 is running?

    Section 8 of the NBG7510 user guide, available at https://www.zyxel.com/us/en-us/support/download when you put NBG7510 in the search box, says that you also need the 802.1p priority value and the 802.1q VLAN number when setting up a broadband pppoe connection.

    See user guide extracts in following posts.

    Did Vodafone give you these 802.1p and 802.1q values in addition to your username and password?

    I hope that this is helpful.

    Kind regards Tony

  • tonygibbs16
    tonygibbs16 Posts: 977 image  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Screenshot_20240501-235510-174.png
  • tonygibbs16
    tonygibbs16 Posts: 977 image  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Screenshot_20240502-000900.png

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