M1 Multy - Problem found, 5G wifi is not working so thats why no mesh. Question, how to solve it?

webber1984 · April 30

Why is the 5G network not working??? Channel auto or fix?

Zyxel_Jerry · May 2

Hi @webber1984

To clarify the issue, please respond to the following requests and send us feedback via the Multy App when the issue occurs:
1.How do you connect your Multy device in your environment?
2.How do you determine that the 5G Wi-Fi is not working?
3.When the issue occurs, can other wireless clients detect the 5G Wi-Fi?
You can provide this information when sending us feedback from the Multy App.

webber1984 · May 2

Hi, Q1: simple connected with cable to main router (service provider).

Q2: I can connect to the 5G network but any speedtest tools saying no internet, no speed, ping is very high if is there any response

Q3: yes, you can detect, can connect, but there is no internet. And even if a satelite is connecting to this router, the satelit will not work because there is no internet on satelit too.

I restarted this main router xxx times but nothing changed

Zyxel_Jerry · May 2

Hi @webber1984

I have a private message you, please check the message box.

M1 Multy - Problem found, 5G wifi is not working so thats why no mesh. Question, how to solve it?

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