How to remove device from portal.myzyxel.com?

JCE
JCE Posts: 16  Freshman Member
First Comment Friend Collector Fourth Anniversary
in Service & License

Hi,

We have some old USG devices kicking around in our portal that have been upgraded to FLEX devices.

How do we remove these old devices from the portal ?

Many thanks for your time

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @JCE

    Thank you for reaching out. To assist you in removing the old USG devices from your portal, please provide the following information via private message:

    • myZyxel account email:
    • S/N and MAC address of the devices:

    Once we receive this information, we'll promptly help you unregister the devices from your account.

    Kay

  • JCE
    JCE Posts: 16  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    https://community.zyxel.com/en/discussion/comment/65155#Comment_65155

    Hi Kay, Many thanks. I have sent you a private message.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @JCE

    Thank you for providing the information via private msg., We have successfully unregistered the devices. Kindly verify this in your myZyxel account.

    Kay

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