Problem with iPhone on Nebula wifi
Freshman Member
Dear Zyxel, I have a problem with a structure of this type: Nebula cc, nsg50, n.2 a.point nwa1123acv3 n.1 a.point nwa1123acv2 in Italy. I have had two clients from the USA. with o.s. Apple iOS and I were unable to connect to wifi with dhcp. I checked later that they took the IP address as 169.254.165.68 instead of 192.168.10.xx. Normally with Android I have no problems but with iOS Apple sometimes I can't get them to navigate. Do you have any suggestions? Thanks in advance. Stephen
Best Answers
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Hi @sfesti ,
To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps:
- Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.
- DHCP issues: As you mentioned the iOS devices are getting a 169.254.x.x IP address - APIPA, this indicates a failure to obtain an IP address from the DHCP server. Please ensure your DHCP server is functioning correctly and has available IP addresses in the pool.
- DNS Issues: Verify that the DNS servers assigned by DHCP are accessible and functioning correctly. You can try setting a public DNS server like 8.8.8.8 on one of the affected iOS devices to see if it resolves the issue.
- iOS version: Upgrade the iOS to the latest version
You can also utilize the WiFi Aid feature to help identify the issue with the iOS client:
Resolve WiFi Connection Problems with Nebula's WiFi Aid Feature — Zyxel Community
If the issue persists, we kindly ask you to enable Zyxel support access and provide the following details so we can assist you further:
- The name of the Nebula organization and site
- The MAC address of the affected iOS device and the time it connected to the SSID
0 -
Hi Judy, thanks for the reply. I'll try and I'll tell you. Thanks again. @sfesti
0
Zyxel Employee
All Replies
-
Hi @sfesti ,
To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps:
- Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.
- DHCP issues: As you mentioned the iOS devices are getting a 169.254.x.x IP address - APIPA, this indicates a failure to obtain an IP address from the DHCP server. Please ensure your DHCP server is functioning correctly and has available IP addresses in the pool.
- DNS Issues: Verify that the DNS servers assigned by DHCP are accessible and functioning correctly. You can try setting a public DNS server like 8.8.8.8 on one of the affected iOS devices to see if it resolves the issue.
- iOS version: Upgrade the iOS to the latest version
You can also utilize the WiFi Aid feature to help identify the issue with the iOS client:
Resolve WiFi Connection Problems with Nebula's WiFi Aid Feature — Zyxel Community
If the issue persists, we kindly ask you to enable Zyxel support access and provide the following details so we can assist you further:
- The name of the Nebula organization and site
- The MAC address of the affected iOS device and the time it connected to the SSID
0 -
Hi Judy, thanks for the reply. I'll try and I'll tell you. Thanks again. @sfesti
0
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