Nebula Cloud Service Incident 2024-05-14, 09:20 - 14:35 (UTC+0)

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2024-05-14 09:20 (UTC+0)

Resolved: 
2024-05-14 14:35 (UTC+0)

Issue Symptom & Risk:
1. Partially users cannot login to Nebula in Taiwan

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. 

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support