NAS326 500 Internal Server Error

Davnel
Davnel Posts: 8
First Comment
in Personal Cloud Storage

I am receiving 500 Internal Server Error The server encountered an unexpected condition which prevented it from fulfilling the request when accessing drive (JBOD) from WEB interface - FileBrowser

Screenshot 2024-05-13 at 10.06.06 AM.png

When accessing network share the all vol show but all return the 500 error showing no content

Screenshot 2024-05-13 at 11.09.49 AM.png

When accessing device with Storage Manager no info returned only 'swirling clock"

Screenshot 2024-05-13 at 11.19.45 AM.png

Can anyone help??

Thanks,

«1

All Replies

  • Mijzelf
    Mijzelf Posts: 2,858  Guru Member
    250 Answers 2500 Comments Friend Collector Seventh Anniversary

    https://community.zyxel.com/en/discussion/6397/nas-542-500-internal-server-error

  • Davnel
    Davnel Posts: 8
    First Comment

    I have not tried this answer - Telnet service has not be enabled on the NAS & I was not sure if the change to enable (because of the write to the disk) would cause an additional problem. If enabling Telnet would not cause any additional issues I will try.

  • Mijzelf
    Mijzelf Posts: 2,858  Guru Member
    250 Answers 2500 Comments Friend Collector Seventh Anniversary

    Most settings are stored on a flash partition, not on harddisk. Yet I'm not 100% sure the ssh server (telnet is not the best choice) indeed doesn't write on disk.

    In case a symlink is the cause of the problem, it doesn't matter anyway, because it's not an error. Only the webinterface crashes on seemingly cyclic directory trees. In case there is actually a harddisk problem (hardware or filesystem) how are you going to diagnose that without ssh? The only option is to get the disk out and to connect it to another Linux box.

  • Davnel
    Davnel Posts: 8
    First Comment

    Hi, I enabled telnet and did not find any unexpected s-link - I have never tried to manage the system by using telnet/ssh on used the web interface.

    NAS still not showing any files on the device.

  • Davnel
    Davnel Posts: 8
    First Comment

    I have some additional info:

    The dir I-data  it had a link pointing to 
    sysvol ->  /etc/zyxel/storage/sysvol
    followed to /etc/zyxel/storage 
    with sysvol pointing to sysvol -> /I-data/07660431 
    followed to /I-data/07660431 
    In /07660431
    when ls -l   listed all the sub directories
    when  cd  /photo 
    then ls -l 
    received listing  Input/output error for 8 sub-dir and along with listing for 16 directory 5 file/photos.
    SEE png

    DIR Roselind.png

  • Mijzelf
    Mijzelf Posts: 2,858  Guru Member
    250 Answers 2500 Comments Friend Collector Seventh Anniversary

    That input/output errors are either a filesystem error, or a disk error. A filesystem error might be cured by a filesystem repair, a disk error means almost certainly you'll have to replace the disk. The kernel log should tell which one it is. You can read it by executing 'dmesg'.

  • Davnel
    Davnel Posts: 8
    First Comment

    Here is the output from dmesg:

    Thanks,

    DIR Roselind.png

  • Davnel
    Davnel Posts: 8
    First Comment

    Sorry, Posted the wrong file: See below:

    dmesg-Roselind.txt

  • Mijzelf
    Mijzelf Posts: 2,858  Guru Member
    250 Answers 2500 Comments Friend Collector Seventh Anniversary

    That doesn't look good. There are 'unhandled error code's from the harddisk, whatever that may be. If your data is valuable, you should create a bit-by-bit copy of the harddisk, and do a filesystem repair on the copy.

    I suppose you have a disk slot free? In that case the copying can be done on the NAS itself. I can provide you the needed software. Get a new disk of at least the same size, and avoid writing to this disk.

  • Davnel
    Davnel Posts: 8
    First Comment

    The NAS has a disk in the 2nd slot that I can replace with a new drive. I would like to save the date if possible.

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）