Multy X goes "offline"

ZyxelRichard
ZyxelRichard Posts: 3  Freshman Member
First Anniversary
in Multy WiFi System
I have a network of 4 X Multy X (one at each corner of my house about 50 feet apart. The primary Multy is in my study. The Lounge unit regularly, but at random intervals, goes offline (a message on the Multy App states "Offline, please check the power connection). I have to switch off and then back on and wait about 10 minutes for it to reconnect. I have swapped the units from another room but it still happens in the Lounge. Any ideas?

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,302  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited March 2021
    Hi  ZyxelRichard,

    1 .Please kindly provide your network topology.
    2. Could you describe more details about your issue?
       (1) How often does the symptoms happen on the Lounge? 
    3. Please send us the feedback on the Multy App.
       When pressing the Send feedback button on the Multy APP, it will auto generate the logs of the device, please send the log        file to us.

    Best regards,
    Jerry
  • Schemco
    Schemco Posts: 3
    First Comment

    I ve had very similar situation and quick and easy fix was full reset of router node and satelites. I used new account in app to create new mesh and everything went back to normal where as earlier there was red-green light on nodes every couple hours and offline status of them in app

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