GS1900-8HP PoE Issue

ZyxelHamburg2023 · December 2022

Zyxel_Melen said:

Hi @ZyxelHamburg2023,

Based on your feedback, your GS1900-8HP has PoE failure. Please check here to submit RMA request.

ok, already done - RMA created.

jacksp31 · April 2023

I Have experienced exactly the same issue, switch working perfectly and then the lates 2.70 firmware has caused the PoE to fail

Zyxel_Melen · April 2023

Hi @jacksp31,

Welcome to the Zyxel community!

Based on your feedback, your GS1900-8HP has a PoE failure. Kindly ask to check this link to submit the RMA request.

If possible, please also pm me the MAC address & the serial number of your switch. Many thanks.

matm347 · April 2023

I just did this firmware upgrade (2.70 v3) on my switch that has been running fine for YEARS and this update broke my PoE! It was working fine just minutes ago, did the upgrade, now I get the error POE INIT FAIL.

Please pull this firmware ASAP!

Zyxel_Melen · April 2023

Hi @matm347,

Welcome to the Zyxel community!

Is your previous firmware V2.70(Axxx.0)? If yes, please help to upgrade to V2.70(Axxx.5). We have fixed the PoE failure issue due to upgrading firmware from V2.70(Axxx.0). For more information, please reference below Release note:

https://community.zyxel.com/en/discussion/16281/switch-gs1900-series-v2-70-patch-5-firmware-release

sebastien911 · June 12

https://community.zyxel.com/en/discussion/comment/46098#Comment_46098

Tom, you're a hero! Simplest fix ever, though Zyxels service is really great (big shoutout for them!) and I received my replacement today- this is a really nice and easy way to repair this device. Thanks for sharing.

GS1900-8HP PoE Issue

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