New administrator in Nebula, no place to set password, password reset email does not arrive.

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grnerd
grnerd Posts: 8
Third Anniversary
in Nebula

Trying to set up a new administrator in Nebula. Welcome email arrives, but the new user does not have a password. Clicked forgot password, and no email is sent (or recieved).

I see them in Nebula, but the Account Status is Unverified. Am I missing a step?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Gerard ,

    The account status "Unverified" means the user hasn't registered their account in Nebula yet.

    To resolve this, the new user needs to register their account in Nebula. Once they do, they can use their credentials to log in.

    Zyxel_Judy

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Gerard ,

    The account status "Unverified" means the user hasn't registered their account in Nebula yet.

    To resolve this, the new user needs to register their account in Nebula. Once they do, they can use their credentials to log in.

    Zyxel_Judy

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