License Status Deferred

Agor76
Agor76 Posts: 42  Freshman Member
First Comment Friend Collector Sixth Anniversary
edited June 27 in Service & License

Hi team,

I've bought an "USG FLEX 200; Gold Security Pack" which is now linked to one of my FLEX 200 but shown as deferred while using the Zyxel's dashboard. This USG FLEX is not receiving any updates because the license doesn't seem to be activated. The Serial number of the affected device is ***********, could you have a look ? In case you need any other information just ask.

Regards

Agor76

Best Answers

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Agor76 ,

    Due to the Nebula Pro 30-day trial license still having 3 days until expiration, the GSP license remains in deferred status. To resolve the issue:

    • Option 1: Wait until June 30 when the Nebula Pro trial expires; the GSP will activate automatically.
    • Option 2: Confirm if you need the GSP activated now, and we can help cancel the Nebula Pro trial license.

    Note: We have already removed the serial number for you.

    Judy

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  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Agor76 ,

    Nebula pro trail revoked done. The GSP activates automatically.

    Please help to confirm!

    Judy

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All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Agor76 ,

    Due to the Nebula Pro 30-day trial license still having 3 days until expiration, the GSP license remains in deferred status. To resolve the issue:

    • Option 1: Wait until June 30 when the Nebula Pro trial expires; the GSP will activate automatically.
    • Option 2: Confirm if you need the GSP activated now, and we can help cancel the Nebula Pro trial license.

    Note: We have already removed the serial number for you.

    Judy

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • Agor76
    Agor76 Posts: 42  Freshman Member
    First Comment Friend Collector Sixth Anniversary

    Thank you Judy.

    Honestly we don't use Nebula and we'd like to get GSP activated ASAP. We have been missing updates since may 30th getting a little bit worried

    Regards

    Agor

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Agor76 ,

    Nebula pro trail revoked done. The GSP activates automatically.

    Please help to confirm!

    Judy

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • Agor76
    Agor76 Posts: 42  Freshman Member
    First Comment Friend Collector Sixth Anniversary

    Hi Judy,

    Activation confirmed !

    Thanks for helping

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