Firmware updated but unable to login

24

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  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    FTP connected refused ? I am getting fed up now. Really struggle now.

  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    The problem is Zyxel isn't setup for broadband because I can't set up via web. The router is offline. I can't use FTP as it say connected refused.

    Is there other way to flash latest firmware without logged into internet via Firezilla or Putty or CMD?

  • Peter2
    Peter2 Posts: 123  Ally Member
    5 Answers First Comment Friend Collector Community MVP

    No this would not be a broadband connection but a local network connection !

    But may be your device and firmware does not allow ftp as a remote Management connection by default . So it refuses connection .

    May be you can explain how this happend what action was the cause of your Situation ?

  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary
    edited July 1

    I give up this router going to BINNED in SKIP. Never buy from Zyxel again. Very poor design after firmware with factory resetted has f**ked up really p***ed me off as it wasted my £170

  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    Maybe something to do with this?

    Network.jpg

  • Peter2
    Peter2 Posts: 123  Ally Member
    5 Answers First Comment Friend Collector Community MVP

    "Maybe something to do with this?" - No .

    What was the firmware version in the beginning ? A regular (ABMT.*)C0) version or a stock version ?

  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    stock version

  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    I wish they show step by step video guide how to do ftp to force new firmware version updated from stock version via telnet, ftp or cmd?

  • Peter2
    Peter2 Posts: 123  Ally Member
    5 Answers First Comment Friend Collector Community MVP

    Here is a support article with link to video :

    https://support.zyxel.eu/hc/en-us/articles/360005562413-Download-Upload-Configuration-File-via-FTP-on-a-USG

  • bulldog715
    bulldog715 Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    The video is pretty useless that not my router! I told you I can't access via web. I give up. Can't be bothered with all these hassle. Ho to contact Zyxel to send the router back? There seem no tech support staff on live chat?

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