Difficulty connecting devices to wifi

JIM311
JIM311 Posts: 2
First Comment
edited June 20 in Home Router

We recently had broadband installed by a new ISP who provided a Zyxel EX3301-TO router. Most devices have connected to wifi and work seamlessly but my printer, although it connected briefly, will not stay connected and I cant connect an old Kindle device. Both worked fine on the old system, signal strengths are good. Is there likely to be an issue with the age of these items? (I would update the firmware but cant connect to wifi!)

All Replies

  • SEJ
    SEJ Posts: 112  Ally Member
    5 Answers First Comment Friend Collector Sixth Anniversary

    you can try to set the 5G WIFI channel to the other channel, such as 48.

    Then see if the Kindle can connection to the WIFI or not.

  • Liba
    Liba Posts: 193  Master Member
    First Comment First Answer Second Anniversary

    Maybe you can try to change the wifi security to WPA2 or WPA or OPEN and see.

  • JIM311
    JIM311 Posts: 2
    First Comment

    Many thanks. Not long after posting this I got a call from the ISP help desk and they sorted it by changing some settings in my router, couldnt tell you what unfortunately

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）