AP WAC6103D-I

AdminSys · July 2024

Hello, What could be the problem? In Nebula, it shows the device in a switched off state, but the Wi-Fi is working on it

Zyxel_Melen · July 2024

Hi @AdminSys,

Do you mean the AP is offline in Nebula? If yes, it is because the AP cannot connect to the Nebula. Additionally, the Wifi service is still available in this status.

Please reference these FAQs to troubleshoot the offline issue:

https://community.zyxel.com/en/discussion/20115/troubleshooting-for-when-the-ap-cannot-connect-to-nebula-with-ap-web-gui

https://community.zyxel.com/en/discussion/15161/how-to-check-the-cloud-control-status-when-ap-is-offline-on-nebula

Hope it helps.

AdminSys · July 2024

I tried it, deleted it, and took it again, but the error is the same

Zyxel_Melen · July 2024

Hi @AdminSys,

Do you mean the AP is offline in Nebula? If yes, it is because the AP cannot connect to the Nebula. Additionally, the Wifi service is still available in this status.

Please reference these FAQs to troubleshoot the offline issue:

https://community.zyxel.com/en/discussion/20115/troubleshooting-for-when-the-ap-cannot-connect-to-nebula-with-ap-web-gui

https://community.zyxel.com/en/discussion/15161/how-to-check-the-cloud-control-status-when-ap-is-offline-on-nebula

Hope it helps.

AP WAC6103D-I

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