USG FLEX200 HP Update problems
Hello
I am trying to put a new USG FLEX 200 HP into operation. It is currently running with firmware V1.10(ABXE.0)
Unfortunately I cannot connect to the update services. I get the error:
Device Registration Status:
Not Registered
Request failed with status code 500
The device is registered in Nebula.
I also see that there is a new firmware 1.20(ABXF.2)C0
https://www.zyxel.com/de/de/support/download?model=usg-flex-200hp
But when I log into myzyxel, I don't see the model (USG FLEX 200HP) and the firmware.
Where can I download the new firmware? And can that fix my problem with error code 500.
Thank you for your help
All Replies
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Hi @Flux,
MyZyxel currently does not provide the firmware file for the USG FLEX H series.
Could you help to check the internet connectivity of your USG FLEX 200HP and change the DNS server to "8.8.8.8"?
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Thank you for the answer.
I have adjusted the DNS server (8.8.8.8).
The status is still:
Device Registration Status:
Not Registered
Request failed with status code 500I can not update the firewall and cannot see the licenses on the device.
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Hi @Flux,
Thanks for your update. I will DM you to have the remote access information.
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I have exactly the same issue here with three devices… One of the devices is already running on V1.20(ABXE.2), but cannot register
Best regards,
Holger
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Hi @Holger_AZ,
Have you set the Global Zone Forwarder with 8.8.8.8 and/or 1.1.1.1?
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Hello,
I am facing the exact same issue with a USG Flex 100 HP. It worked before, but now it won't connect. I set up the Global Zone Forwarder, but that didn't help. Is there an issue with the H-Series and Nebula?
I also have the problem that our 2 FWA710 won't connect with Nebula.
Kind Regards.
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sure, I did, but it still does not work. The problems began Friday night. Until Thursday everything was fine.
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It works now on all devices. What was the problem? 😀
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Hi @Flux, @Holger_AZ, and @Eckert_Schulen,
This issue was due to the certificate service issue and it is fixed now. Please help to clarify if you still have the error code.
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Hi @Zyxel_Melen,
everything is working fine now, thanks.
0
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