USG FLEX200 HP Update problems

Flux
Flux Posts: 2  Freshman Member
First Comment
in USG FLEX H Series

Hello

I am trying to put a new USG FLEX 200 HP into operation. It is currently running with firmware V1.10(ABXE.0)

Unfortunately I cannot connect to the update services. I get the error:
Device Registration Status:
Not Registered
Request failed with status code 500

The device is registered in Nebula.

I also see that there is a new firmware 1.20(ABXF.2)C0

https://www.zyxel.com/de/de/support/download?model=usg-flex-200hp

But when I log into myzyxel, I don't see the model (USG FLEX 200HP) and the firmware.

Where can I download the new firmware? And can that fix my problem with error code 500.

Thank you for your help

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,100  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Flux,

    MyZyxel currently does not provide the firmware file for the USG FLEX H series.

    Could you help to check the internet connectivity of your USG FLEX 200HP and change the DNS server to "8.8.8.8"?

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • Flux
    Flux Posts: 2  Freshman Member
    First Comment

    Thank you for the answer.

    I have adjusted the DNS server (8.8.8.8).
    The status is still:
    Device Registration Status:
    Not Registered
    Request failed with status code 500

    I can not update the firewall and cannot see the licenses on the device.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,100  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Flux,

    Thanks for your update. I will DM you to have the remote access information.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • Holger_AZ
    Holger_AZ Posts: 7  Freshman Member
    Friend Collector First Comment
    edited July 8

    I have exactly the same issue here with three devices… One of the devices is already running on V1.20(ABXE.2), but cannot register

    Best regards,

    Holger

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,100  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Holger_AZ,

    Have you set the Global Zone Forwarder with 8.8.8.8 and/or 1.1.1.1?

    image.png

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • Eckert_Schulen
    Eckert_Schulen Posts: 3  Freshman Member
    Friend Collector First Comment

    Hello,

    I am facing the exact same issue with a USG Flex 100 HP. It worked before, but now it won't connect. I set up the Global Zone Forwarder, but that didn't help. Is there an issue with the H-Series and Nebula?

    I also have the problem that our 2 FWA710 won't connect with Nebula. 

    Kind Regards.

  • Holger_AZ
    Holger_AZ Posts: 7  Freshman Member
    Friend Collector First Comment
    https://community.zyxel.com/en/discussion/comment/67526#Comment_67526

    sure, I did, but it still does not work. The problems began Friday night. Until Thursday everything was fine.

  • Holger_AZ
    Holger_AZ Posts: 7  Freshman Member
    Friend Collector First Comment

    It works now on all devices. What was the problem? 😀

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,100  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Flux, @Holger_AZ, and @Eckert_Schulen,

    This issue was due to the certificate service issue and it is fixed now. Please help to clarify if you still have the error code.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • Eckert_Schulen
    Eckert_Schulen Posts: 3  Freshman Member
    Friend Collector First Comment

    Hi @Zyxel_Melen,

    everything is working fine now, thanks.

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