No System/Security Logs on premise on 5G router linked to Nebula

GiuseppeR
GiuseppeR Posts: 359  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
edited July 2024 in Nebula

Hello everyone,

I cannot see logs when I remotely connect to indoor/outdoor 5G router managed by Nebula.

Below you can see the error:

NoLog.png

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @GiuseppeR

    As discussed in our private message, the issue you're experiencing is related to the browser.

    If anyone else encounters a similar problem, please try the following steps:

    1. Upgrade your browser to the latest version.
    2. Clear your browser cache.
    3. Disable any browser extensions.

    These steps should help resolve the issue.

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @GiuseppeR

    To gain a clearer understanding of your issue, could you please enable Zyxel Support on your Nebula Control Center (CC) and provide us with your organization and site name? This will help us look into your devices directly.

    Thank you.

    Kay

  • GiuseppeR
    GiuseppeR Posts: 359  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Kay

    you have a PM with details about that request. See you soon

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @GiuseppeR

    Thanks for sharing the information via PM.

    Upon reviewing your site and testing the 💎 Remote configuration tool on your Nebula device, we noticed that the System/Security log appears normally. For more details, please refer to the attached video in the PM.

    Could you please try again and check if the issue persists on your end? If it does, please help us by providing a screen recording using this tool: https://jam.dev/s .

    Thank you.

    Kay

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @GiuseppeR

    As discussed in our private message, the issue you're experiencing is related to the browser.

    If anyone else encounters a similar problem, please try the following steps:

    1. Upgrade your browser to the latest version.
    2. Clear your browser cache.
    3. Disable any browser extensions.

    These steps should help resolve the issue.

    Kay

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