New Nebula app not able to log in

saltet
saltet Posts: 33  Freshman Member
First Comment Friend Collector First Anniversary
in Nebula

The updated app are not working on my iPad. Wen trying to log in I can not switch to numbers which I have part of my password.

IMG_1567.png

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @saltet

    Thank you for sharing your iPad details.

    Based on your information, we've tested the Nebula Mobile App (version 18.02) login process on an iPad running iPadOS 17.5.1, and we didn't encounter the issue you mentioned.

    Since the Nebula Mobile App is optimized for mobile devices, we recommend using a web browser on your tablet to access the Nebula website instead.

    Kay

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @saltet

    Please follow these troubleshooting steps and check if the issue persists:

    1. Ensure your Nebula Mobile App is updated to the latest version (18.02).
    2. Close all background applications on your iPad.
    3. Restart your iPad and try accessing the Nebula Mobile App again.

    If the issue continues, please provide us with the following information:

    1. Your iPad model and iPad OS version.
    2. A screen recording of the issue. You can share this with us via private message.

    Thank you for your cooperation.

    Kay

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  • saltet
    saltet Posts: 33  Freshman Member
    First Comment Friend Collector First Anniversary

    Thanks for your comments.
    when doing as suggested I was not successful to log in. I only got a blank page

    But I open my account through my Zyxel -on my iPad -and their I was directed to the app and then it works.
    now I can log in.

    I have a iPad with 17.5.1 and iPad Pro 12,9 third generation.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @saltet

    Thank you for sharing your iPad details.

    Based on your information, we've tested the Nebula Mobile App (version 18.02) login process on an iPad running iPadOS 17.5.1, and we didn't encounter the issue you mentioned.

    Since the Nebula Mobile App is optimized for mobile devices, we recommend using a web browser on your tablet to access the Nebula website instead.

    Kay

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

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