i keep trying to login into my router but it says i've used the wrong username and password. Please

Fargo BabyBoii Flame
Fargo BabyBoii Flame Posts: 1
in Smart Home Product
Login Problems

All Replies

  • Zyxel_Richard
    Zyxel_Richard Posts: 254  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security
    edited April 2020
    @Fargo BabyBoii Flame  
    What's your home router's model name? Did you push reset button before entering login credentials?

    You can search for your model's "User's Guide" on our global website, where default admin/password is put in the first page.
    (https://www.zyxel.com/products_services/home-home_routers.shtml?t=c)

    Best Regards,
    Richard
  • Roromax
    Roromax Posts: 1
    First Comment

    I have exactly the same problem. The model is Zyxel VMG3625-T50B. I tried to reset the modem, I was able to access the console with default username (admin) and password (found on the back of the device), then I was prompted to change the password. I changed it and copied it to a separated file, so no writting error is possible. After log off, I was not able to log on again. I just got this boring message: " The username or password is not correct or locked. "

    Please, help!

  • Mark_N
    Mark_N Posts: 2  Freshman Member
    First Comment

    i dont remember ever resetting my password but the default login credentials dont work. i dont want to have to reset my router

    any help would be great! :)

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