AP Regristration in Nebula Failed

juriB
juriB Posts: 3  Freshman Member
First Comment
edited July 30 in Nebula

hi i have 2 AP NWA1123 ACV2 from Kleinanzeigen.de infortunaly the AP dont have QR Code for regristration and the Portal say registred for other User

Can Help me ?

AP1 <Content has been removed due to privacy concerns.>

AP2 <Content has been removed due to privacy concerns.>

Thanks

best regards Juri

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,008  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @juriB

    We have received your verification document via private message and have successfully unregistered the device from the previous account. You can now register the device to your Nebula organization. Please verify.

    Kay

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All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,008  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @juriB

    Thank you for reaching out.

    Upon reviewing your device details, it appears that AP1 is already registered to your account. Could you please confirm if you would like to register AP2 to the same account?

    For privacy reasons, we have recorded the device MAC and S/N but have removed them from the post.

    Looking forward to your confirmation.

    Kay

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  • juriB
    juriB Posts: 3  Freshman Member
    First Comment

    yes thats are fine Thanks !!!

    best regards Juri

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,008  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @juriB

    If you still need assistance with registering your AP2, please let us know.

    Kay

    Be a community MVP_1920x200.jpg

    Engage in the Community, become an MVP, and win exclusive prizes! https://bit.ly/Community_MVP

  • juriB
    juriB Posts: 3  Freshman Member
    First Comment
    edited August 1

    AP 2 dont works serial <Content has been removed due to privacy concerns.> used by a other user

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,008  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @juriB

    To verify ownership of this AP, could you please provide the necessary documentation? Specifically, we need a photo of the device showing the MAC address and serial number, as well as the purchase invoice from Kleinanzeigen.de.

    For privacy reasons, please send this information via private message.

    Once we’ve confirmed your ownership, we’ll assist with unregistering the device from the previous account.

    Thank you!

    Kay

    Be a community MVP_1920x200.jpg

    Engage in the Community, become an MVP, and win exclusive prizes! https://bit.ly/Community_MVP

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,008  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @juriB

    We have received your verification document via private message and have successfully unregistered the device from the previous account. You can now register the device to your Nebula organization. Please verify.

    Kay

    Be a community MVP_1920x200.jpg

    Engage in the Community, become an MVP, and win exclusive prizes! https://bit.ly/Community_MVP

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