ATP 500 bundled license pause

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macweb
macweb Posts: 3 image  Freshman Member
Zyxel Certified Network Engineer Level 1 - Security First Comment Third Anniversary
in Service & License

Hi

We've got an unconfigured ATP500 as emergency device for our clients. 2 weeks ago we used this device for an internal training. Therefore we had to activate it in our portal.

Is it possible to stop the countdown for the bundled 1 year gold license while still in the 30 day test period?

We just want to erase it and put it back to its "emergency jumpseat".

Thanks
Thierry

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @macweb,

    Could you share the MAC address & serial number for me to check first? I will DM you for the request.

    Zyxel Melen


  • macweb
    macweb Posts: 3 image  Freshman Member
    Zyxel Certified Network Engineer Level 1 - Security First Comment Third Anniversary
    edited August 2024

    Hi Melen

    here it is:

    <delete since privacy>

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @macweb,

    Thanks for the information. Since privacy, I have deleted it from your comment. I'm checking with my team and will update you once I have further information.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @macweb,

    Please check your community message box, I have sent you a message to update your request.

    Zyxel Melen


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