new nwa220 and nwa130 devices come with 1 year nebula, yet nebula says you need to get license

Ohenriquez65
Ohenriquez65 Posts: 59  Ally Member
First Comment Friend Collector Fifth Anniversary
edited August 8 in Service & License

I have noticed since I bought the 2 devices above, that all of the nebula features require

additional licensing. Why when these devices come with 1 year nebula license?

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Ohenriquez65,

    Could you share what features you face with this issue?

    Since nwa220 and nwa130 do not have 1 year Nebula Pro Pack bundle license, I assume your org is a base organization. When your organization is a base org, you will not be able to use the Pro pack features, the features with the diamond icon.

    If you need to use the Pro Pack features, your organization needs to be a Pro organization, which means all your devices need to have a Nebula Pro Pack license at least.

    Zyxel Melen


All Replies

  • Ohenriquez65
    Ohenriquez65 Posts: 59  Ally Member
    First Comment Friend Collector Fifth Anniversary

    why is it taking forever to get a response from zyxel?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Ohenriquez65,

    Could you share what features you face with this issue?

    Since nwa220 and nwa130 do not have 1 year Nebula Pro Pack bundle license, I assume your org is a base organization. When your organization is a base org, you will not be able to use the Pro pack features, the features with the diamond icon.

    If you need to use the Pro Pack features, your organization needs to be a Pro organization, which means all your devices need to have a Nebula Pro Pack license at least.

    Zyxel Melen


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