USG FLEX 200H Error Code: [ID:20001]

bbp
bbp Posts: 66  Ally Member
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in USG FLEX H Series

Out of nowhere after login. Needed reboot.

Screenshot 2024-05-07 084554.png

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @bbp,

    Can you send me the device startup configuration in PM.

  • bbp
    bbp Posts: 66  Ally Member
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    https://community.zyxel.com/en/discussion/comment/65545#Comment_65545

    Message sent. Thank you for looking into this.

  • PrevDiaImm
    PrevDiaImm Posts: 4  Freshman Member
    First Comment
    edited July 11

    Someone has figured out what is this error?

    also my 200h is showing me the same error sometimes

  • kruess
    kruess Posts: 18  Freshman Member
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    This is already in the forum for a while - without any useful solution… :-(

    https://community.zyxel.com/en/discussion/23065/uptime-and-get-device-config-on-login

    The only ugly solution I found is a reboot of the firewall……. say hello to the terrible H-series launch… urggghhh…

  • bbp
    bbp Posts: 66  Ally Member
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    In 1.21(ABWV.0) they removed the error notice. Now you get spinning circles in dashboard and 'No Data' in every other section. Reboot still required to get it to work again.

  • kruess
    kruess Posts: 18  Freshman Member
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    Oh man…. this is a storyline for a horror film, but not for some serious business…!!! :-(((

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    The ID 20001 is solved in latest firmware V1.21. As for the new issue with spinning circles on the dashboard and 'No Data' in every other section, could you please let me know which browser you are using? I'll check on my lab device to investigate further.

  • bbp
    bbp Posts: 66  Ally Member
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    https://community.zyxel.com/en/discussion/comment/68709#Comment_68709

    Firefox.

    As I've said before, only display of the error was fixed, but not the root cause. In 1.10 we got spinning circles on system dashboard and everything else just didn't display, in 1.20 we got error display instead, in 1.21 we get spinning circles again and everywhere else we get 'No Data". GUI can't load device configuration

    That occurs every 7 to 10 days.

  • bbp
    bbp Posts: 66  Ally Member
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    Happened again 7 days after last reboot. Also tried with Chrome, Edge and Vivaldi. Same issue in all browsers.

  • DaveN
    DaveN Posts: 2  Freshman Member
    First Comment First Anniversary

    I'm so glad I double checked the forums and reviews before I bought this router! I was 1 day away from placing the order and thought, man this thing is too new, better do some research. Yeesh

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