iOS – Cannot loginto Nebula app

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  • StefanZ
    StefanZ Posts: 202  Master Member
    First Comment First Answer Friend Collector Community MVP

    Should reCAPTCHA even be an issue with Private Access Tokens / PAT?

    Surely I don't see any captchas to solve in any browser. The Captcha Badge is there in the bottom right corner always.

    I did try tho… Connected my MacBook's WiFi to my iPhone, got a T-Mobile IP, tried in Chrome – all fine.
    Safari will still not log in, same error.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,627  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @StefanZ ,

    We assume the issue might be caused by Private Relay. Could you follow the steps below to enable a setting and then try logging in again:

    Open Safari on your MacBook >> Settings >> Privacy >> enable "Prevent cross-site tracking."

    image.png

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • StefanZ
    StefanZ Posts: 202  Master Member
    First Comment First Answer Friend Collector Community MVP
    Bildschirmfoto 2024-09-13 um 17.32.57.png

    Turned off what I could ("Prevent cross-tracking" and also "Hide IP from trackers") – still not working.

    The errors in the console suggest that CSP headers might be the culprit:

    https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/require-trusted-types-for#browser_compatibility

    No idea why this is different from when you use Safari, but looking at the compatibility chart, it shouldn't work.

    For sure it is something in the google auth token request.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,627  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    HI @StefanZ

    We attempted to reproduce the issue but were unsuccessful. We have not received reports of this issue from other users.

    To gather more information, we would like to remotely access your MacBook while you log in, which will help us better understand and resolve the problem.

    If remote access is not possible, please try logging in using a different browser, such as Chrome or Edge.

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

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