ATP500 random reboot
Options

marcopessina
Posts: 3
Freshman Member



in Security
Good morning I have an ATP 500 with the latest firmware installed V5.39(ABFU.0) that performs random reboot every 3-4 days about.
Fortunately it happens at night or on Sunday, however it happened once during working hours, obviously crashing the entire company network (vlan, connectivity, etc.)
I tried to understand what the problems may be but I did not find anything, anyone had the same problem? Is this firmware problem?
I have a USB memory to save the logs, so I can also keep track of random reboots.
0
All Replies
-
To better understand your issue, could you kindly collect the diagnostic file from your device for further troubleshooting?
You can follow the steps in this post to gather the file:
Kay
0
Categories
- All Categories
- 434 Beta Program
- 2.7K Nebula
- 174 Nebula Ideas
- 117 Nebula Status and Incidents
- 6.1K Security
- 418 USG FLEX H Series
- 297 Security Ideas
- 1.6K Switch
- 78 Switch Ideas
- 1.2K Wireless
- 43 Wireless Ideas
- 6.7K Consumer Product
- 269 Service & License
- 416 News and Release
- 87 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.1K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 83 About Community
- 87 Security Highlight