ATP500 random reboot
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marcopessina
Posts: 2 
Freshman Member
Freshman Member
in Security
Good morning I have an ATP 500 with the latest firmware installed V5.39(ABFU.0) that performs random reboot every 3-4 days about.
Fortunately it happens at night or on Sunday, however it happened once during working hours, obviously crashing the entire company network (vlan, connectivity, etc.)
I tried to understand what the problems may be but I did not find anything, anyone had the same problem? Is this firmware problem?
I have a USB memory to save the logs, so I can also keep track of random reboots.
0
All Replies
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To better understand your issue, could you kindly collect the diagnostic file from your device for further troubleshooting?
You can follow the steps in this post to gather the file:
Kay
0
Zyxel Employee
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