Problem with registration of device on Nebula. Wrong model of device

Santin
Santin Posts: 1  Freshman Member
in Nebula

Hi.

There was a problem registering the device with Nebula. When entering the MAC and Serial number, the model is determined to be ATP200, although it should be APT800. What could be the problem?

                

                
    
            

        

    





    
    
Accepted Solution

    
    
    
                
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                    Zyxel_Melen                    
                        
    
                        
                                Zyxel_Melen
                        

                        
                            Posts: 3,816   Guru Member
    
         
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                         edited October 2024                          Answer ✓                     
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Update: The issue was solved by correcting the wrong data.
                            
    
                        
    Zyxel Melen


        
                        
    
                
    
            
    
        
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                    Zyxel_Melen                    
                        
    
                        
                                Zyxel_Melen
                        

                        
                            Posts: 3,816   Guru Member
    
         
            Zyxel Certified Network Engineer Level 1 - Switch
         
         
            Zyxel Certified Network Administrator - Switch
         
         
            Zyxel Certified Network Administrator - Nebula
         
         
            Zyxel Certified Sales Associate
         
                                
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Hi @Santin,
    Could you provide the detail information for me to check? I will send you a private message to collect these information. 
                            
    
                        
    Zyxel Melen


        
                        
    
                
    
            
    
        
    • 
                
  • 
            
    

                                                                
    
                    Zyxel_Melen                    
                        
    
                        
                                Zyxel_Melen
                        

                        
                            Posts: 3,816   Guru Member
    
         
            Zyxel Certified Network Engineer Level 1 - Switch
         
         
            Zyxel Certified Network Administrator - Switch
         
         
            Zyxel Certified Network Administrator - Nebula
         
         
            Zyxel Certified Sales Associate
         
                                
                    
    
                    
    
                        
                                                   
                         edited October 2024                          Answer ✓                     
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Update: The issue was solved by correcting the wrong data.
                            
    
                        
    Zyxel Melen


        
                        
    
                
    
            
    
        
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