how to complete reset Nebula setup or remove all previous configuration?

sfox1108
sfox1108 Posts: 3  Freshman Member
in Nebula

I got trouble with PPPoE pass-through in ZSG lite 60AX. It seems that I need to enable IPTV and setup correct IPTV mode to enable PPPoE pass-through (please correct me if I am wrong).

After few trial & error, "INVALID_LAN_VLAN_ID_VALUE" error message always pop-up and I can't set IPTV's PVID to 1 anymore. Reset ZSG lite 60AX to factory mode doesn't fix this error. Even this security router was removed from Nebula control center, I still got same error message under site-wide>Configure>security router>Interface (as attached picture).

What should I do to clean previous setup or complete reset my nebula control center setup?

Screenshot 2024-11-17 063127.png

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,101  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @sfox1108

    When you apply and save a new configuration, it should overwrite the previous settings.

    To investigate the "INVALID_LAN_VLAN_ID_VALUE" error you're encountering, could you please enable Zyxel Support Access on your Nebula Control Center and share your Nebula org. and site name with us? This will allow us to look into the issue further.

    Additionally, could you provide more details about your network setup and the scenario you're trying to achieve? A diagram of your network topology would be very helpful, as it will allow us to provide more accurate guidance for setting up your USG LITE 60AX.

    Looking forward to your response.

    Kay

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