FWA510 Stopped Connecting to EE (UK)

john32
john32 Posts: 7  Freshman Member
First Comment
edited November 27 in Mobile Broadband

We have 17 FWA510's which connect to the EE network and have been reliably working for months.

Starting last night devices that restart will not reconnect to the mobile network devices that have maintained a connection continue to work.

Our fleet of devices are on firmware version V1.18(ACGD.4)C0

We have a test unit on the bench here and we cannot get it to connect to EE's mobile service.

We have tried:

Numerous factory resets
Moving the SIM to an alternative device and it connects as expected.
Install an alternative network (Vodafone) SIM and it connects (although we had to manually set the APN)

Any ideas what is going on? we are at a loss?? Thanks

All Replies

  • john32
    john32 Posts: 7  Freshman Member
    First Comment

    And just like that they have started to work again - a bit of a mystery

    Thanks

  • PeterUK
    PeterUK Posts: 3,460  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited November 27

    I'm with EE with the FWA510 and all seems fine here just when the IP changes when in IP passthrough does it stop working

    maybe the network was down in your area?

    Coverage Checker | Check Coverage and Signal in Your Area | EE

  • john32
    john32 Posts: 7  Freshman Member
    First Comment

    Thanks Peter

    The affected devices were spread all over so not a coverage thing, as confirmed by our testing in the office where the EE connection was working fine in an alternative (Non Zyxel) device.

    At this stage I am happy to accept the mystery as we had run out of things to try and fix it!

    John

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）