Having problem login in for nebula

PeterUK
PeterUK Posts: 3,460  Guru Member
100 Answers 2500 Comments Friend Collector Seventh Anniversary
edited December 3 in Nebula

So I try to log in and get
Invalid email address or password. Please make sure account had been activated and enter the correct data to Sign in.


I click Forget password? Go to the link put in a new password and get
The action has been completed or is no longer valid.

And my new password don't work for login

Edit update if I try Microsoft Edge Dev I can login fine...

Edit update2 this is odd Edge will not let me log in but Edge Dev will I have deleted cookies still a problem in logging in!

Best Answers

  • PeterUK
    PeterUK Posts: 3,460  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    Answer ✓

    Ok odd problem you need to do control + F5 on the login page for some reason.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi all,

    We recently performed a minor upgrade to the login portal, which may be causing the issue you're experiencing. If you're facing similar login problems with your Zyxel account, please try the following methods to resolve it:

    1. Press Ctrl+F5 (or Command+Shift+R on Mac) to force a reload of the webpage, bypassing cached files.
    2. Clear your browser's cache, then restart the browser.

    We apologize for any inconvenience this may have caused and will work to improve the login portal upgrade process in the future.

    If you need further assistance, please don't hesitate to let us know.

    Kay

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

All Replies

  • PeterUK
    PeterUK Posts: 3,460  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    Answer ✓

    Ok odd problem you need to do control + F5 on the login page for some reason.

  • jpblanch75
    jpblanch75 Posts: 166  Master Member
    First Comment Friend Collector Second Anniversary Community MVP
    edited December 4

    I'm having the same issue! I can't log in using normal methods …. I have to use Incognito Mode.

  • Lewpy
    Lewpy Posts: 23  Freshman Member
    Network Detective-New Adventure Badge First Comment Friend Collector Second Anniversary
    https://community.zyxel.com/en/discussion/comment/72421#Comment_72421

    I had this either yesterday or Monday morning, and then it cleared itself when I tried again a few hours later.

    It did it again this morning, and the CTRL-F5 force reload worked 👍️

    I suspect Zyxel have subtly changed the login page somehow, and that cached browser data is causing a problem. Although I also use a password manager browser plugin, so any recent changes to that could also be a culprit.

  • john32
    john32 Posts: 7  Freshman Member
    First Comment

    Thanks for the CTRL + F5 tip, that helped me login

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi all,

    We recently performed a minor upgrade to the login portal, which may be causing the issue you're experiencing. If you're facing similar login problems with your Zyxel account, please try the following methods to resolve it:

    1. Press Ctrl+F5 (or Command+Shift+R on Mac) to force a reload of the webpage, bypassing cached files.
    2. Clear your browser's cache, then restart the browser.

    We apologize for any inconvenience this may have caused and will work to improve the login portal upgrade process in the future.

    If you need further assistance, please don't hesitate to let us know.

    Kay

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

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