Problem with Multy app

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ALIASKA72
ALIASKA72 Posts: 2 image  Freshman Member
First Comment
in Multy WiFi System

Hi. I have problems with my Multy X mesh system. On my iPhone multy app I can’t see my multy network. Tried to reset Multy X, but keep stuck on the adding second Multy or if I choose to finish with one, then on app showing that my primary multy is disconnected. On multy itself is solid white light and WiFi and lan is working. Apple app is latest.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited December 2024

    Hi @ALIASKA72,

    Could you share your app version? Did you try reinstalling the APP?

    Zyxel Melen


  • ALIASKA72
    ALIASKA72 Posts: 2 image  Freshman Member
    First Comment

    Yes. I reinstalled app. App version is 2.6.1.231012. Phone is iPhone 15 plus

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ALIASKA72,

    Thanks for the update. Please help to send us the feedback on the Multy APP.
    You can follow the below steps to send feedback on the Multy APP

    send feedback 1.jpg

    Our agent will check this issue after you send it.

    Zyxel Melen


  • p_e_g_o
    p_e_g_o Posts: 11 image  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    @ALIASKA72 was the Support able to fix the problem? I have the same bug

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