SCR50 AXE trial licence is valid or not?

Feco
Feco Posts: 3  Freshman Member
First Comment
in Security

Hello, I'm using Nebula accessing my SCR50 security router with trial licence. At some configuration poins the message appears:

"This organization is using the Base Pack version of Nebula.Advanced features can be unlocked by purchasing a Nebula Plus or Pro Pack License".

Clicking on it brings up the licence and inventory screen and informs me this device unlicenced (expired). Q: do I get the full or only limited features by Nebula? Why get this warning when I'm in the mid of trial period?

Thx!

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Feco ,

    Q: do I get the full or only limited features by Nebula?

    According to our policy, you should have access to all features with your 30-day Nebula Pro Pack trial.

    Why get this warning when I'm in the mid of trial period?

    Could you please specify which feature or menu displays this message? If possible, please share a screenshot with us.

    Also, please enable Zyxel support and provide your Nebula organization/site name either here or through a private message (accessible via My Account > Message).

    Judy

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  • Feco
    Feco Posts: 3  Freshman Member
    First Comment

    Hi Judy, I'm a home user owning only one Zyxel device. (Org.: "home"; site: "home")

    I grant ever necessary permission for the investigation. The requested scrennshots attaced.

    Thank you: Ferenc

    Scr-1.png

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Feco ,

    We were unable to access your Nebula Organization/Site. This may be because Zyxel support access has not been enabled yet.

    Regarding the message displayed at the top of your screen - this is normal during the Nebula Pro Pack trial period and will only disappear once you activate an official Nebula Pro Pack license. Please note that you still have full access to all Nebula Pro features as long as your trial period is active.

    image.png

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

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