NR5101 randomly loses network connection (log says: QMI error)
After having worked well for about a year, my NR5101 stopped working correctly.
It disconnects to the network and stays disconnected. It also doesn't try to reconnect anymore. This happens about 6-9 times per week. The log file gives out QMI errors and the system freezes. Only a full reboot does help.
Below is the log file right before it happens. You can see:
- 06:56:40 - Connection is still up
- 06.56:49 - LTE connection is lost
- 06:56:51 - Tries to search
- 06:56:54 - modem is ready to re-connect
- 06:56:57 - This is when the Qualcomm MSM interface error happens and the whole system effectively freezes.
Nov 22 06:56:40 user.notice RILCMD: Current Tech = NR-NSA EN-DC, PCID:483, RFCN:100, DL_BandWidth:20MHz, UL_BandWidth:20MHz, RSSI:-60dBm, RSRQ:-8dB, RSRP:-88dBm
Nov 22 06:56:49 user.notice RILCMD: set_LTE_connection_status: Down
Nov 22 06:56:51 user.notice RILCMD: CREG_INTERNAL_NOT_REG_DO_SEARCH detected
Nov 22 06:56:52 user.notice zcmdModuleCfg: System: Wan interface Cellular WAN 1 connection lost
Nov 22 06:56:54 user.notice RILCMD: quectel_rg500q_ready() Next to RS_ATTACH state
Nov 22 06:56:57 user.notice RILCMD: Reset LTE module because of QMI error.
What I tried: I used the same SIM card in another device without any problems for many days, so I don't believe it's the SIM card. I also tried turning of auto band selection and stayed on particular bands to avoid switching - without any difference to the behaviour.
What can I do? I starts to get worse, too. It happened about 4 times a day recently and during things like video conferences, which is bad. Some research told me, that this might even be a hardware fault.
All Replies
-
Just wanted to came to say that I NR7102 and I am having same issues. Started about a month ago and modem WAN connection keeps resetting couple of times / day. All I have in log files is this same haunting message:
Reset LTE module because of QMI error.
Seems like a bug?0 -
Updated to latest firmware from 13/12-24?
0
Categories
- All Categories
- 415 Beta Program
- 2.4K Nebula
- 149 Nebula Ideas
- 96 Nebula Status and Incidents
- 5.7K Security
- 263 USG FLEX H Series
- 271 Security Ideas
- 1.4K Switch
- 74 Switch Ideas
- 1.1K Wireless
- 40 Wireless Ideas
- 6.4K Consumer Product
- 249 Service & License
- 387 News and Release
- 84 Security Advisories
- 29 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.5K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 73 Security Highlight