Zyxel Nebula

Keys · January 16

Hello. When I am in Nebula Control Center and click on a client it takes me to the Dashboard and not to the client details.

This happens in the web version, in the app it does take me to the client's details

SkyGoat · January 16

I am experiencing this same problem. The client page begins to load for a split second, then it redirects to the Dashboard / home page. It started after the 18.30 Control Center update earlier this week.

Zyxel_Melen · January 16

Hi @Keys @SkyGoat,

I checked my organization but this issue didn't happen. Could you enable zyxel support access and let me know your organization's name so we can check?

[Nebula] How to turn on Zyxel Support Access?

Zyxel_Jay

Aug 26, 2022

If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization.

1. click the "Help" button with question mark circle icon at the top bar.

2. Go to the bottom of the page.

Still need help? > Support Request

3. enable "Invite Zyxel support as administrator" and write the expired days
(default 21 days)

4. save the setting in the bottom right corner

SkyGoat · January 16

I am experiencing this same problem. The client page begins to load for a split second, then it redirects to the Dashboard / home page. It started after the 18.30 Control Center update earlier this week.

Zyxel_Melen · January 16

Hi @Keys @SkyGoat,

I checked my organization but this issue didn't happen. Could you enable zyxel support access and let me know your organization's name so we can check?

[Nebula] How to turn on Zyxel Support Access?

Zyxel_Jay

Aug 26, 2022

If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization.

1. click the "Help" button with question mark circle icon at the top bar.

2. Go to the bottom of the page.

Still need help? > Support Request

3. enable "Invite Zyxel support as administrator" and write the expired days
(default 21 days)

4. save the setting in the bottom right corner

Keys · January 16

I have tried what you say but my cases is not enabled

SkyGoat · January 16

@Zyxel_Melen,
I have enabled support on my account and sent you a PM with organisation details.

hakbjo · January 17

SkyGoat

Jan 16, 2025

I am experiencing this same problem. The client page begins to load for a split second, then it redirects to the Dashboard / home page. It started after the 18.30 Control Center update earlier this week.

Same thing for me.

Adinfo · January 20

Hi,

Is this a bug?

I have the same problem.
The problem only affects organizations that do not have a ProPack.

SkyGoat · January 20

Melen sent me a PM to say Zyxel have re-created the issue and are investigating.

Zyxel_Melen · January 21

Hi @Adinfo @hakbjo @Keys @SkyGoat

We have confirmed the reported issue and are actively working on a solution. We will notify you once the fix has been completed and implemented.

Zyxel_Melen · January 23

Hi @Adinfo @hakbjo @Keys @SkyGoat

This issue has been fixed. Please help to clarify. Thanks!

hakbjo · January 23

@Zyxel_Melen

Yes, it works as it should again (at least for me). Thanks!

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