NSG100 - Can´t register to another account

Juksake
Juksake Posts: 3
Zyxel Certified Network Administrator - Nebula First Comment Friend Collector
in Nebula
We have NSG100, that we removed from another account. This model doesn´t have QR-code in it, so i have to add it manually in Nebula App. However, after manually entered serial and MAC it says "device already registered to another account".

When i try register it from portal.myzyxel.com, it only says "device has already  been registered".

Alltough we removed it from old organizations Nebula (different zyxel account), this nsg100 still shows in old accounts Device Management-list at portal.myzyxel.com

Can you help with this registeration problem and remove it from old accounts management?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @Juksake,

    Welcome to the Zyxel community!
    Please PM me 1. The previous owner's email address 2. The MAC address/Serial number 3. The photo with the device's MAC address sticker states you own the device. 
    After confirming the device is owned by you, I will help to remove it from the old account.
    Zyxel Melen


  • Juksake
    Juksake Posts: 3
    Zyxel Certified Network Administrator - Nebula First Comment Friend Collector
    Thank @Zyxel_Melen for replying. Just PM´d you.
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @Juksake,

    Process is done.
    You can register now.
    Zyxel Melen


  • Juksake
    Juksake Posts: 3
    Zyxel Certified Network Administrator - Nebula First Comment Friend Collector
    Zyxel_Melen said:
    Hi @Juksake,

    Process is done.
    You can register now.
    Thank you!
  • MarkoD
    MarkoD Posts: 59  Ally Member
    First Answer First Comment Friend Collector Fifth Anniversary

    I have the same problem when trying to re-register an USG40W which I bought from the previous owner via eBay.

    https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account

    After trying the steps in the above link, I get an error: "Device has already been registered"

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @MarkoD,

    I found you have another post and @Zyxel_Ivan is helping you. We update you once it is done.

    Zyxel Melen


  • qweqwe
    qweqwe Posts: 2  Freshman Member
    First Comment Friend Collector

    @Zyxel_Melen

    I have the same problem

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @qweqwe,

    Please use the Nebula APP to register your NSG. If there is any problem you cannot register via Nebula APP, please send me your NSG photo (the back side with MAC address and S/N) via private message.

    Zyxel Melen


  • qweqwe
    qweqwe Posts: 2  Freshman Member
    First Comment Friend Collector
    edited January 21

    @Zyxel_Melen

    I have already sent the photos via private message. Please help confirm. Thank you

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @qweqwe,

    Thanks for the photo. I have helped unregister this device. You can register it to your organization/site now.

    Zyxel Melen


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