SCR50AXE - not working app management and filtering

GiuseppeR
GiuseppeR Posts: 314  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

I saw NO apps in the dashboard area:

immagine.png

While I have selected everything:

immagine.png

and:

immagine.png

I'm sure that onsite the office is working, so I think that it is a bug:

immagine.png

Please let me know what to do, to give back filtering benefits to this site.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR,

    Your configuration is correct. The reason you didn't see the hits count is because your client didn't access any threats website and etc.

    Below screenshot is from my lab.

    image.png

    In addition, my SCR50AXE lan interface use itself as DNS server. If your configuration isn't same as my, please correct your configuration. Also, SCR50AXE doesn't support to block DNS over HTTPS traffics.

    For more details, please reference this FAQ:

    Why content filter fail to work on security router? — Zyxel Community

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 314  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
    edited January 16

    Hello @Zyxel_Melen

    I feel that something is not working properly.

    Name this site, where I have no reports, SiteX.

    Site1:

    immagine.png

    Site2:

    immagine.png

    SiteX:

    immagine.png

    As you can see in SiteX it seems that I have NO internet traffic.

    It is NOT possible considering that there I have a dozen of devices:

    immagine.png

    Please let me know how to unlock that device or if it has a damage/bug inside.

    I'm at your disposal, best regards

    GiuseppeR

  • GiuseppeR
    GiuseppeR Posts: 314  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Melen

    the SiteX came back working as expected as soon as I changed the SSID config from WPA2 to WPA3:

    immagine.png

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,685  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR,

    I checked with our engineer, and the issue with site X shouldn't be related to the security option of the SSID. But thanks for your update. We will do some local lab work to clarify it.

    Zyxel Melen


Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）