NR7101 modem problem

Arona · January 24

Dear Zyxel,

I was an happy owner of a NR7101 outdoor modem.

From yesterday after update i got an error that don't detect the modem.

Additionally to this, there's no possibility to have a working sim.

What can i do?

SELBERG · January 24

Do you use passthrough mode or Router mode?

If passthrough change to router mode and do a reboot.

Arona · January 24

no, didn't worked for me. Set as router mode → no ip passt.

and LTE module is not detected in any case.

SELBERG · January 25

I read years ago that someone mentioned that the card was corrupted during an update.

It is recommended to remove the card during the update.

Have you tried a factory reset?

Maintenance / Backup/Restore / Scroll down to the bottom and hit reset.

Have you tried a different sim card?

Arona · January 25

factory reset multiple time.

all test run with and without sim card, i'm still struggling with this cpe.

I think is damaged and there's no way to fix it.

SELBERG · January 25

Did you try with another sim?

Arona · January 25

Yes.. 3 different Sims of 2 different isp

Additionaly I think if the software doesn't detect the module is not fault of the SIM

SELBERG · January 25

What firmwares do you use?

Arona · January 25

i tried several.. i reverted back to 05. tried 09 and 10.

none of them detected the lte module.

SELBERG · January 25

What module firmware?

Arona · January 25

are you serious?

first picture of this thread. Current LTE module : blank.

So there's no possibility to update the module, or to check what's there.

If i tried install a new module firmware, it said image is illegal.

I don't have time to waste on this rubbish product anymore.

All Replies