[NEBULA] Add an administrator - cannot set the privilege

Nebz · July 2017

Dear all,

I've a question about admin privilege. I have some devices for testing/ demo with various customers. I'd like to add customers to their site only but when i add an admin, he/she will be organisation admin. It means the new member can see all the sites in organisation.
I cannot see anywhere to set the privilege but can see the 'search administrators' with the privilege. Can you guide me?

Zyxel_CSO · July 2017

Hi Nebz

In your case, I recommend you can have your customers with Organization: Read Only privilege and Site: Full privilege.
By doing so, each of your customers can only access to their sites with full control but only viewable on Organization Tabs except for granting Guest Cloud Authentication

You can refer to the below matrix table of different site level privileges for more information

Zyxel_Dean · July 2017

Hi @Nebz ,
You have to select read-only for organization, then you can choose the site to assign a role to that admin

Nebula Moderator · July 2017

Dear community member,

We have moved your post to the Nebula Control Center category.
An official agent will reply you soon.

Thank you!

Zyxel_CSO · July 2017

Hi Nebz

In your case, I recommend you can have your customers with Organization: Read Only privilege and Site: Full privilege.
By doing so, each of your customers can only access to their sites with full control but only viewable on Organization Tabs except for granting Guest Cloud Authentication

You can refer to the below matrix table of different site level privileges for more information

Nebz · July 2017

Thanks James, Can you guide me where to set it? When i add and admin, it has only Organisation access:

Zyxel_Dean · July 2017

Hi @Nebz ,
You have to select read-only for organization, then you can choose the site to assign a role to that admin

FrankIversen · August 2017

what is the procure to add an administrator for a MSP solution? I have gone to Administrator and added the email of our new user, but there is no place we can set password etc. for the administrator user.
Does it work that the new administrator register a regular zyxel account, and then we use that to delegate him administrator role?

Zyxel_CSO · August 2017

@FrankIversen

If you would like to grant the selected administrator, the admin email is required to be signed up on myZyxel. You can either add an admin email at first and then register it later or the other way round (1. register the email on MZC 2. grant the email for admin privilege). Please refer to FAQ > Getting Started > How to register a myZyxel account? for more information. Once the email account is registered, you can delegate him/her as an admin role on NCC > ORGANIZATION > Administrator > +Add admin, enter Name/Email and Organization access with Org or Site level privilege.

I hope this has been helpful for you

[NEBULA] Add an administrator - cannot set the privilege

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