Invalid ZIP code

ITONICS
ITONICS Posts: 4  Freshman Member
First Comment
in Nebula

I am trying to get a license for one of our device but I am unable to make the purchase as the marketplace keeps saying I have entered in an invalid zip code?

Please can you help with this.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,149  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ITONICS,

    The reason could be:

    1. Your current IP address is not in the ZIP code's country.
    2. You use VPN to be in another country which is not the same as the ZIP code's country.

    Please make sure your current IP's location is the same as your ZIP code's country.

    Zyxel Melen


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