NWA130BE new FW 7.10(ACIL.1)C0 fail to use.

Stp
Stp Posts: 5  Freshman Member
First Comment Friend Collector
in Wireless

I upgrage NWA130BE to new FW 7.10(ACIL.1)C0. It was fail to use. I can't connect my TP-Link IP camera. My iPhone 14 Pro & iPad mini 5 are upload below 1 Mbps (5 GHz). I want restore to FW 7.00. How to restore firmware? My network is bad!!!

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,742  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Stp

    You just need to upload the 7.00 FW to downgrade.

    image.png

    You can find the firmware file in our download library.

    Download Library | Zyxel Networks


    Back to your issue, may I know what your TP-link camera model is? And the upload speed seems lower than you expected, what upload speed is your ISP guarantee? And what's your network topology? The upload speed might be affected by the WiFi strength, channel utilization, uplink bandwidth utilization…etc. Please feel free to let me know if downgrade firmware does not help. And please help to collect the diag info so we can check.

    How to collect the Standalone AP diagnostic info by GUI? — Zyxel Community

    Zyxel Melen


  • Stp
    Stp Posts: 5  Freshman Member
    First Comment Friend Collector

    Hi, I use more 4 IP cameras. Tapo C325WB and D-Link IP cameras. I upload iPhone (14 Pro) speedtest from picture.

    IMG_2236.jpg

  • Stp
    Stp Posts: 5  Freshman Member
    First Comment Friend Collector

    I can't restore firmware 7.0 via standalone mode. Device can't load local config. It's slowest to load it. I called Zyxel support on my country. He suggested me about upload via FTP. It was completed.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,742  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Stp,

    Based on your result when connected to NWA130BE, I found the ping latency is higher than when connected to other APs, and there is also packet loss. It is more likely test conditions are different; like the distance, signal strength, etc. Could you help to test again when near the NWA130BE?

    Zyxel Melen


  • Stp
    Stp Posts: 5  Freshman Member
    First Comment Friend Collector

    I test near 1 meter. Other AP far more 3 meters.

    And after I downgrade to 7.0 firmware. Nebula cloud config had changed. My speed can't restore to default. It can't FIX IT. BAD ZYXEL!!!

    https://community.zyxel.com/en/discussion/comment/74700#Comment_74700

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,742  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Stp,

    I understand your feeling. To better investigate this issue, could you help enable Zyxel support access and share your organization's name so we can check what happened?

    https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

    Zyxel Melen


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