Incident Nebula??

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Dpj
Dpj Posts: 209 image  Master Member
Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
edited February 2025 in Nebula

Hello,

Today we have some strange behaviour. arround 10 customers have all offline USG Flex 200 devices. All went offline at 02:27. The switches behind those firewall are still online!

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  • Dpj
    Dpj Posts: 209 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
    Answer ✓

    everything seems online

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  • Dpj
    Dpj Posts: 209 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
    image.png

    When i click test:

    Internet check: Ping check success
    Internet check: Nslookup check success
    Server check: Config Proxy hostname check success
    Server check: Monitor Proxy hostname check success
    Server check: Config Proxy socket check success
    Server check: Monitor Proxy socket check fail
    CP Server Connection Test: Success
    MP Server Connection Test: Fail

    What i also see, there is no reboot option for the firewall in the GUI? Its only physical possibile to let the device reboot? Or do i miss something

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,356 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Dpj,

    We are already clarifying this issue.

    May I know if your local network of these sites is working?

    Zyxel Melen


  • Dpj
    Dpj Posts: 209 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
    edited February 2025

    it seems everything works ok

    also the vpn site to site connections are looking allright

  • Dpj
    Dpj Posts: 209 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    Do you want to receive the diagnostics file?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,356 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Dpj,

    No, the Nebula connection test result is enough for us. Our engineer has narrowed down this issue and is fixing it now.

    Once it is fixed, we will update this post:

    https://community.zyxel.com/en/discussion/28192/nebula-cloud-service-incident-2025-02-06-01-27-utc-0
    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,356 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited February 2025

    Hi @Dpj,

    The outage had been solved yesterday. May I know if any of your devices is still offline?

    Zyxel Melen


  • Dpj
    Dpj Posts: 209 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
    Answer ✓

    everything seems online

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