delete site

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Dpj
Dpj Posts: 213 image  Master Member
Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
in Nebula

There is something i don't understand when i delete an site.

i have an customer with 2 sites. but one site isn't used.

so this site i deleted. but after it, their switch and access point went offline.

When I check the logging it tells me this:

image.png

But i didn't create an site! i deleted an unused site.

But what worries me the most: Why are the devices offline now??

I didn't transfer any devices to an other site. just deleted an site which wasn't used anymore.

I hope my customer can work tomorrow. I'm just not sure.

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,318 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Dpj ,

    so this site i deleted. but after it, their switch and access point went offline.

    I want to clarify: Did you delete Site A, and are you now seeing devices from Site B appearing as offline in Nebula?

    Additionally, please enable Zyxel support and provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

    Untitled Image

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,318 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Dpj ,

    so this site i deleted. but after it, their switch and access point went offline.

    I want to clarify: Did you delete Site A, and are you now seeing devices from Site B appearing as offline in Nebula?

    Additionally, please enable Zyxel support and provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

    Untitled Image
  • Dpj
    Dpj Posts: 213 image  Master Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    hmm, i think i made an mistake by myself. i received an message on my phone about this customer, and then i saw it was offline, but when i check now, it allready was offline.

    so i think the message i received was not about the devices who went offline, but something else. (but cannot check this anymore)

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