Can't connect NSA 320S

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MaxFra
MaxFra Posts: 3 image  Freshman Member
First Comment Fifth Anniversary
edited March 2025 in Personal Cloud Storage
NAS.JPG

Hello
I recently have a problem with my NAS . The “NAS starter utility” application is working well (see screnshot) and it seems to be connected to the NAS. Unfortunately I cannot connect to the network via IP. The ping check is without response.
I would like to know what kind of problem the NAS has and how I can solve it, thanks

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  • Mijzelf
    Mijzelf Posts: 3,063 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary
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    My experience with NSU is nil, but your screenshot shows 'unreachable', which makes me think you are looking to cached data.

    You could try a factory reset. Press the button on the back for 30 seconds, while the box is on and, as far as you can tell, fully booted.

  • MaxFra
    MaxFra Posts: 3 image  Freshman Member
    First Comment Fifth Anniversary
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    Thank you!

    I've already done what you suggest to me. Now it works

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