Firewall disconnected from SecuReporter

GiuseppeR
GiuseppeR Posts: 357  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
edited March 18 in Nebula

Hello everyone,

I manage a Flex100 that suddenly disconnected from SecuReporter.

It is strange because it is online:

immagine.png

Its settings are OK:

immagine.png

Anyway this is the welcome page on SecuReporter:

immagine.png

Is it possible that this device, renamed from one site to another one with different configs but inside the same Organization, encountered a bug on SecuReporter data provisioning?

Having SecuReporter working properly is essential.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,176  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited March 19

    Hi @GiuseppeR,

    I checked with our engineer that this issue needs to access your organization. Could you enable Zyxel support access so our engineer can check this issue? Also, please share the org name and the timestamp of this issue that occurred with us.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 357  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    you have the access to that Organization, you find Case 250301974 open for you.

    See you soon

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