Security router - missing geo IP on Threat report

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GiuseppeR
GiuseppeR Posts: 430  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

when I go on that page:

immagine.png

I cannot see georeference about "Ransomware" also if it has a Domain/IP info:

immagine.png

Is there a specific reason why the map is not complete like this one:

immagine.png

that is coming from SecuReporter?

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,529  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @GiuseppeR

    Sorry for the delayed reply. After checking, our engineer found this domain doesn't match to any IP address when you reported. That's why we couldn't display the Geo address on the map.

    image.png
    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,529  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2

    Hi @GiuseppeR,

    May I know if the site you marked is a domain or an IP address? Could you enable Zyxel support access and provide me with the org/site to check?

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 3,529  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @GiuseppeR

    Sorry for the delayed reply. After checking, our engineer found this domain doesn't match to any IP address when you reported. That's why we couldn't display the Geo address on the map.

    image.png
    Zyxel Melen


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