Nebula bug on device configuration

TipoTimido
TipoTimido Posts: 29  Freshman Member
First Comment Friend Collector First Anniversary
in Nebula

image.png

Hello, after nebula CC update, we have some trouble here.

In device configuration, after set a static or dhcp addres, the addres wont anyway shown in the list.

And not only address, as you can see, is missing the radio info too on the right, and the power mode too.

I tried all, reboot, set to static, set to dhcp, reboot again, but the info wont show.

Another bad trouble, as you can see "Giardino" is one of this site AP. The problem is that in the clients list it happear as "Camera da Letto" and not as "Garage".

All Replies

  • TipoTimido
    TipoTimido Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    Also from mobile app, we have no data collect for the device and no ip address.

    This device has got cliente for all the day, today, 1 smartphone, 1 laptop and 1 Desktop pc.

    But fron client list happear that these client were connected to "Camera da Letto".

    So, something goes wrong here.

    1000033501.jpg
  • Zyxel_Melen
    Zyxel_Melen Posts: 3,149  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TipoTimido,

    Could you help enable Zyxel support access so we can check this issue?

    https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access
    Zyxel Melen


  • TipoTimido
    TipoTimido Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary
    https://community.zyxel.com/en/discussion/comment/76456#Comment_76456

    Yes, done.

    I've enabled the acces fo you for one month. Also i notice one thing.

    I've already tried to reset to factory default the AP locally with a pen. Then re-configure it do not solve the problem. Also i tried already to remove from site and rejoint it in the site, but as you can see… some info missing from it.

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,149  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TipoTimido,

    Thanks for the privilege. When I access your org to check this issue, this AP's status is displayed well.

    image.png

    After checking its event log, I found an IP conflict that occurred to IP address 192.168.1.250.

    image.png

    Since I can't find this device on the client page, could you help to check:

    1. Does the device with this MAC set a static IP address as same as 192.168.1.250?
    Zyxel Melen


  • TipoTimido
    TipoTimido Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    Thanks Melen,

    now i can see too the ip address on device page. Sincerally i don't know that mac address… i have to check in the site what is that.

    Anyway, do you know may why i can't see nothing in the event log of that AP?

    image.png
  • TipoTimido
    TipoTimido Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary

    Found the device, it's an old solar Inverter.

    i have to edit its ip.

    To reach it via console or web page i have to disconnect the AP becouse of ip conflict do not let me connect to correct web server. I have to do this and then i update this thread. Thanks for now.

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,149  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TipoTimido,

    Thanks for your update. For your event log question, this is because you chose to display the event log for the last 1 hour.

    Zyxel Melen


  • TipoTimido
    TipoTimido Posts: 29  Freshman Member
    First Comment Friend Collector First Anniversary
    https://community.zyxel.com/en/discussion/comment/76503#Comment_76503

    ok, solved thanks a lot for the help, I thought it was a Nebula bug but instead it was an IP conflict.

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