The device had been added to this account

Mav88
Mav88 Posts: 3  Freshman Member
First Comment First Anniversary
in Nebula

Hi,

I installed a WiFi AP in the wrong organization. When I removed the AP from the Org.A, I could not add the AP again because the system told me the device had been added to this account. Can someone from the Zyxel team help reset the device's registration?

I really appreciate any help you can provide.

Best Answers

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 332  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited April 21 Answer ✓

    Hello @Mav88,

    Thanks for bringing this issue with us.

    I have to clarify this issue first with you. Since I need some information from you, I'm going to contact you through PM, please check you PM box.

    Thanks.

    Ivan

  • Mav88
    Mav88 Posts: 3  Freshman Member
    First Comment First Anniversary
    Answer ✓

    Hi Ivan,

    I just realized that I need to manage the WiFi Access Point in "License & Inventory \ Devices" in the Nebula website, not the mobile App, if I want to relocate the device to another organization or Site.

    Thank you for your help with my issue.

    Regards,

    Maverick☺️

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 332  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited April 21 Answer ✓

    Hello @Mav88,

    Thanks for bringing this issue with us.

    I have to clarify this issue first with you. Since I need some information from you, I'm going to contact you through PM, please check you PM box.

    Thanks.

    Ivan

  • Mav88
    Mav88 Posts: 3  Freshman Member
    First Comment First Anniversary
    Answer ✓

    Hi Ivan,

    I just realized that I need to manage the WiFi Access Point in "License & Inventory \ Devices" in the Nebula website, not the mobile App, if I want to relocate the device to another organization or Site.

    Thank you for your help with my issue.

    Regards,

    Maverick☺️

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 332  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Mav88,

    It's good to know you move the AP to the Org you wants!

    Actually, you can move device to other Org which own by you through the Nebula mobile App.

    Here's the procedure:

    1. Remove device from the site
    2. Enter the target Org and site
    3. Click Add Device and scan QR Code of the device

    Then, you'll see the device move to the target Org.

    Please share any feedback you may have.

    Thanks.

    Ivan

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）